FAQ

1. What makes TIPWONDER different from other pet stores?
Unlike many generic retailers, we carefully curate products based on quality, durability, and safety. Everything in our collection is tested or reviewed to ensure it meets the high standards pets deserve.

2. Are your products safe for pets?
Yes! We only partner with trusted suppliers and ensure that all products are pet-safe, non-toxic, and designed with animal welfare in mind.

3. How do I place an order?
It’s simple — browse our store, select your favorite items, and check out using our secure payment system. You’ll receive a confirmation email right away.

4. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment gateways offered through Shopify.

5. Do you ship internationally?
Yes! We proudly ship worldwide. Delivery times and costs may vary depending on your location.

6. How long does shipping take?
Orders are usually processed within 1–2 business days. Shipping typically takes 5–14 business days, depending on your region.

7. Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your package until it arrives.

8. What if I need to return or exchange a product?
We offer a hassle-free return and exchange policy. If you’re not fully satisfied, just contact us within 14 days of receiving your order, and we’ll guide you through the process.

9. Do you offer refunds?
Yes. If the product arrives damaged, defective, or not as described, we’ll issue a refund or replacement.

11. Do you provide discounts or promotions?
Yes! We frequently run special deals and seasonal discounts. Be sure to subscribe to our newsletter so you don’t miss out.

12. Do you offer wholesale or bulk orders?
For large or wholesale orders, please contact us directly at info@tipwonder.store and we’ll be happy to assist.